Privacy Policy

Last updated: February 27, 2026

This Privacy Policy explains how Leverly LLC (“Leverly”, “we”, “our”, or “us”) collects, uses, and protects personal information when you visit leverly.com, use our platform, or interact with our AI-powered voice services. It applies to visitors, prospective clients, and the end users (“leads”) whose data is processed through our platform on behalf of our clients.

1. Who We Are
Leverly is an AI-powered inbound lead response platform that converts web form submissions into real-time phone calls using voice AI technology. We are headquartered in San Diego, California, USA. For the purposes of UK GDPR, Leverly acts as a data processor on behalf of its clients (who act as data controllers) with respect to lead data. For data collected directly via leverly.com, Leverly is the data controller.

2. Information We Collect

Information You Provide Directly
Name, email address, phone number, and company name when you contact us or request a demo
Payment and billing information processed securely via our payment provider
Communications you send us via email, chat, or web forms

Information Collected Automatically
IP address, browser type, device type, and operating system
Pages visited, referral source, time on site, and click behavior via analytics cookies
Session data and interaction logs for platform performance monitoring

Lead Data Processed on Behalf of Clients
When our clients use the Leverly platform, personal data belonging to their leads (including names, phone numbers, and inquiry details submitted via web forms) is processed through our system. This data is processed solely on behalf of our clients under data processing agreements. Leverly does not use this data for its own marketing purposes.

AI Voice Call Data
Our platform initiates AI-powered voice calls to leads on behalf of clients. These calls may be:
Recorded for quality assurance and transcription purposes
Analyzed using conversational intelligence tools (Assembly.ai) to generate insights
Logged within our clients’ CRM systems (e.g., GoHighLevel)

Call recording and AI processing are disclosed to call recipients at the start of each call. Clients are responsible for ensuring their own compliance with applicable call recording laws in their jurisdiction.

3. How We Use Your Information
We use personal information for the following purposes:
To provide, operate, and improve the Leverly platform and services
To respond to inquiries and communicate with prospective and existing clients
To process payments and manage billing
To analyze platform performance and usage patterns
To send service-related communications and, where consented, marketing emails
To comply with legal obligations
To detect, prevent, and address security incidents or fraud

4. Legal Bases for Processing (UK/EU GDPR)
For users in the United Kingdom and European Union, we process personal data on the following legal bases:
Contract performance — to deliver services you have requested
Legitimate interests — to operate and improve our platform, provided these interests are not overridden by your rights
Legal obligation — to comply with applicable laws and regulations
Consent — for marketing communications and non-essential cookies, which you may withdraw at any time

5. AI and Automated Processing
Leverly uses artificial intelligence to initiate and conduct voice conversations, transcribe calls, and analyze conversation quality. This processing is performed to fulfill our core service. No fully automated decisions are made about individuals in ways that produce legal or similarly significant effects without human oversight. Clients retain access to all call recordings and transcripts.

6. Third-Party Service Providers
We share personal data only with trusted service providers who assist in delivering our services. All providers are contractually bound to process data only as instructed and in accordance with applicable privacy law. We do not sell personal data to third parties.

Categories of sub-processors we engage include:
Voice AI and telephony infrastructure providers — to initiate and conduct AI-powered voice calls
Call transcription and conversational intelligence providers — to transcribe and analyze call content
CRM and lead management platforms — to store and manage lead and client data
Workflow automation providers — to route and process lead data between systems
Cloud hosting and infrastructure providers — to host and secure the Platform and its data
Website analytics providers — to measure site traffic and user behavior
Payment processing providers — to handle billing and subscription management
Communication and SMS delivery providers — to send notifications and follow-up messages

A current list of named sub-processors is available to clients upon written request at privacy@leverly.com.

7. International Data Transfers
Leverly is based in the United States. If you are located in the UK, Canada, or another jurisdiction with data transfer restrictions, your data may be transferred to and processed in the US. We implement appropriate safeguards for such transfers, including:
Standard Contractual Clauses (SCCs) for UK/EU data transfers
Data Processing Agreements with all sub-processors
Compliance with Canada’s PIPEDA cross-border transfer provisions

8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:
Client account data — retained for the duration of the contract plus 3 years
Lead call data (recordings, transcripts) — retained for up to 12 months unless clients configure a shorter period
Website analytics data — retained in anonymized form per provider policy
Marketing contact data — until you unsubscribe or request deletion

9. Your Rights

All Users
Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data (subject to legal retention obligations)
Opt out of marketing communications at any time

UK & EU Users (UK GDPR / GDPR)
Right to data portability
Right to restrict or object to processing
Right to withdraw consent without affecting prior processing
Right to lodge a complaint with the ICO (UK) or your national supervisory authority

California Users (CCPA / CPRA)
Right to know what personal information is collected and how it is used
Right to delete personal information
Right to opt out of the sale or sharing of personal information
Right to non-discrimination for exercising your privacy rights

Canadian Users (PIPEDA)
Right to access your personal information
Right to challenge the accuracy of your information
Right to withdraw consent, subject to legal or contractual restrictions

To exercise any of these rights, contact us at privacy@leverly.com. We will respond within 30 days (or as required by applicable law).

10. Security
We implement industry-standard technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Contact & Data Protection Inquiries
For privacy-related questions, requests, or complaints, contact:

Leverly LLC
Privacy Officer
San Diego, California, USA
Email: privacy@leverly.com
Website: leverly.com