Privacy Policy

  1. INTRODUCTION The privacy and confidentiality of your information is a top priority for Leverly LLC. The Privacy Policy (Policy) will advise you about how we protect your information. Please read this policy carefully. This Policy applies to your use of Leverly LLC website at https://leverly.wpengine.com/ and all other web resources, developed by Leverly LLC and published on the Internet (Website). This Policy does not apply to any other websites, used by Leverly LLC, but not controlled by Leverly LLC.

    By using our Website and reading this Policy, you confirm your acceptance for our using of your personal data, and you are deemed notified of such processing. If you do not agree to the processing of your data, please do not use the Website.

    We may need to change this Policy from time to time, so you should refer back to this Policy regularly. Your use of the Website after changes have been made shall be deemed to be your acceptance of any changes.
  2. INFORMATION WE MAY COLLECT AND HOW WE MAY USE IT We only collect information about you that is necessary for us to allow you to use the Website, and only to the extent specifically provided in this Policy.

    By using the Website, you consent to the collection, use, disclosure and other forms of processing of your information in the manner, provided in this Policy.
    1. Information we obtain from you: For some of the services we provide, we neither require nor collect a “User Profile” your name, email address, shipping address(es), and phone number. You can use some of the Leverly LLC site without having to submit a User Profile. In the following instances, however, we do need you to actively submit your User Profile: when you want to (i) register for the website, (ii) subscribe to our newsletters, or (iii) post to message boards when applicable.

      When you contact us via the request form, we keep a record of your communication to help us solve issues you might be facing. We may use your e-mail address to inform you about our services, such as letting you know about upcoming changes or improvements.
    2. Information we may obtain from your use of our Website: We may collect the following information about you:
      • Some information is automatically received and sometimes collected from you when you visit the Leverly LLC site. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and the Internet address of the web site from which you linked directly to our site. We use this information to monitor the usage of our site. Also, when we send emails to you, we may be able to identify information about your email address, such as whether you can read graphic-rich HTML emails. All of the information we automatically capture provides us with the ability to enhance our users’ experience at Leverly LLC and to determine aggregate information about our user base and usage patterns.
      • Both Leverly LLC and its third-party advertisers use cookies to enhance your experience on the Leverly LLC site. “Cookies” are small files or records that we place on your computer’s hard drive to collect information about your activities on the Leverly LLC site. The cookies transmit this information back to the computers at Leverly LLC or our third-party distributors of banners and newsletters; these computers are, generally speaking, the only computers which are authorized to read such information. Leverly LLC does not share the cookies it sets with its third-party distributors. Most people do not know that cookies are being placed on their computers when they visit the Leverly LLC site or most web sites because browsers are typically set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can turn off cookie placement. If you do not accept cookies, your overall Internet browsing experience will be affected.
      The “cookies” may be used by us to help us manage the Website and provide functionality and customized messages to you, but we do not provide this information to third parties, except as required by law. Leverly LLC also uses session cookies. These are not permanent cookies, and are removed when your browser closes or your computer is powered off.

      More information about Leverly LLC cookies you can read in the Cookie Policy attached to the Leverly LLC website.
    3. Processing personal data of children This site is not meant for children under 18 and does not knowingly collect any personal data from children under 18.
  3. PURPOSES OF PROCESSING We use all your personal data only for the following purposes:
    • operate, provide, improve, and maintain our Website and services;
    • prevent abusive and fraudulent use of our Website and services;
    • respond to your inquiries and for other customer service purposes;
    • monitor aggregate Website usage metrics such as the total number of visitors and pages viewed;
    • remember your information so that you will not have to re-enter it the next time you visit the Website; and
    • for other administrative and internal business purposes.
    In case the purpose of processing will be changed to a contradictory purpose, we will obtain additional consent from you for the processing.
  4. SECURITY OF YOUR PERSONAL DATA Leverly LLC uses a variety of security measures to keep your personal data protected from unauthorized access and disclosure. For more details, please contact Leverly LLC Privacy Team via hello@leverly.com.
  5. PRINCIPLES OF PROCESSING YOUR PERSONAL DATA We process your personal data based on the following principles of:
    1. Fairness and lawfulness: We process your personal data only after obtaining your consent for the processing, and for a determined specific purpose, unless otherwise expressly specified by law. Leverly LLC has developed clear procedures regarding the processing of personal data based on lawfulness.
    2. Transparency: We process your personal data in a fair and transparent manner, and only with your knowledge and in respect of your given rights.
    3. Purpose limitation: We ensure that your personal data is only processed within the purposes as outlined in the consent form and only by those Leverly LLC employees needed to be involved in the processing operations to fulfill these purposes. Subsequent changes to the purpose are only possible to a limited extent, and require substantiation and your additional consent. We will ask for your consent before using information for a purpose other than is set out in this Policy.
    4. Data minimization: We collect and process only your personal data if actually needed in order to achieve its processing purposes. Leverly LLC also does not retain your personal data longer than is required to achieve the relevant purposes.
    5. Accuracy: Personal data must be accurate and, where necessary, kept up-to-date. We take every reasonable step to ensure that your data, when inaccurate or incomplete, is either erased or corrected. We ensure that inaccurate or misleading data will be corrected as soon as possible.
    6. Storage limitation: Leverly LLC is limiting the storage scope and time to a level appropriate and necessary to fulfill the purposes of the processing of your data in line with your consent. Therefore, we have specified limited periods for personal data storage.
    7. Integrity and confidentiality: We acknowledge personal data to be subject to data secrecy. Our priority is to secure the confidentiality and integrity of your processed personal data. Leverly LLC secures your personal data with suitable organizational and technical measures to prevent unauthorized access, illegal processing or distribution, as well as accidental loss, modification or destruction.
    8. Accountability: We will be responsible for and be able to demonstrate compliance with the aforesaid six data protection principles.
  6. HOW WE PROCESS YOUR PERSONAL DATA We may process your data by way of collecting, recording, organizing, storing, using, structuring, adapting or altering, retrieving, consulting, disclosing by transmission, disseminating or otherwise making available, aligning or combining, restricting, and erasing or destructing.

    We may transfer your personal data, in which case we are obliged to provide you with an adequate level of personal data protection.

    We will not transfer personal data of the European Economic Area residents out of the European Economic Area without reasonably ensuring that your rights and freedoms as a data subject are protected and that you are informed of such transfer.

    We do not sell or pass your personal data to a third party for the purposes of direct marketing.
  7. WHERE WE STORE YOUR PERSONAL DATA All your personal data, collected by us, is stored within the information technology systems, owned and operated by Leverly LLC, and in the cloud systems. Once we receive your information, we will use all reasonable procedures and security measures to avoid unauthorized access, loss, disclosure or amendment of the received data.
  8. DISCLOSURE OF YOUR INFORMATION We are using our best efforts not to intentionally disclose any information about you to any third party without having received your written consent. However, we will have to release specific information about you, if necessary, in relation to the services, provided to you, or to comply with any valid legal process such as a search warrant, subpoena, statute or court order. We will also have to release specific information in special cases, such as if there is an attempted breach of the security of the Website, or to report to the legal enforcement officials any activities that we reasonably believe to be unlawful.

    While Leverly LLC maintains the secure Website, you should know that computer use may be monitored by third parties, such as network administrators, employers, internet providers, operation system and Internet browser vendors, and thus we cannot guarantee the security of information you post online. You disclose all information online at your own risk. Please remember that the Website may be hosted outside your home country, and your email communications to us may be directed to a server outside your home country. Communications over the Internet may not be secure.
  9. INFORMATION SHARING AND DISCLOSURE At Leverly.com, we value your privacy and are committed to protecting your personal information. Here is how we handle information sharing:
    1. Third Parties and Affiliates: We do not share any mobile information with third parties or affiliates for marketing or promotional purposes.
    2. Subcontractors: Information sharing to subcontractors is permitted solely for support services such as customer service. These subcontractors are bound by strict confidentiality agreements and are only allowed to use the information for the specific services they provide to us.
    3. Text Messaging Data: All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.
    We ensure that any third parties we engage with adhere to the same strict privacy standards that we uphold. Your trust is important to us, and we are committed to ensuring the security and confidentiality of your information.
  10. THIRD-PARTY CONTENT/LINKS Users will find content and products of other companies or organizations on our Website and/or links to the websites and services of our suppliers, licensors or other third parties. While we make reasonable efforts to monitor the websites or services, we do not control them. Each such third party is solely responsible for complying with the laws, rules and regulations applicable to its business and operation of its website. We are not responsible for the privacy practices, the content, or the legal and regulatory compliance of such websites or their owners and operators. These websites and services may have their own privacy policies and customer service policies, or no policies at all. We encourage you to review the privacy policies of any third party websites before providing your information to them.
  11. YOUR PRIVACY RIGHTS We provide you with data protection rights, prescribed by the European Union laws, in particular the General Data Protection Regulation, and the relevant national laws. You have, for example, the following rights:
    • the right to obtain any information about the processed personal data within one month
    • the right to access your personal data;
    • the right to correct or erase your personal data;
    • the right to be aware of any correction or erasure of your personal data, restriction of processing, and recipients of personal data;
    • the right to object to the processing of your personal data;
    • the right of data portability;
    • the right not to be subject to a decision, based solely on the automated processing; and
    • the right to lodge a complaint with a data protection authority.
    You may exercise these rights by sending a request to hello@leverly.com.
  12. USE OF THIRD-PARTY SERVICES – SYMBL.AI Leverly.com integrates third-party services to enhance our platform’s features and provide better user experiences. One such service is Symbl.ai, which provides conversational intelligence capabilities, allowing us to analyze and extract insights from audio conversations to improve lead response efficiency and customer interactions.

    Types of Data Collected by Symbl.ai
    When using Leverly’s conversational intelligence features, Symbl.ai may collect and process the following data from user interactions:
    • Audio Recordings: Audio data from calls or other forms of voice interaction with Leverly.
    • Conversation Transcripts: Written text generated from the audio interactions, including the content of conversations.
    • Metadata: Information related to the interaction, such as timestamps, speaker identification, and duration.
    • Conversational Insights: Symbl.ai may provide actionable insights like key topics, sentiment analysis, action items, and questions asked during the conversation.

    Purpose of Data Processing
    The data collected by Symbl.ai is processed to:
    • Improve lead response times by identifying key conversation points.
    • Generate actionable follow-up actions based on the content of the conversations.
    • Provide analytics that can enhance business decisions related to customer engagement and conversion.
    Symbl.ai processes data on behalf of Leverly in compliance with the legal requirements to provide these conversational intelligence features.

    Data Security and Retention
    Leverly and Symbl.ai implement strict security measures to protect your data, including encryption during transmission and secure storage methods. Symbl.ai only retains data as long as necessary to provide its services or as required by law.

    Data Sharing
    We do not sell or share your conversation data with third parties beyond the use of Symbl.ai as a service provider. Symbl.ai processes data solely to fulfill its role as a conversational intelligence provider for Leverly, and its usage of data is governed by its own privacy policy, which you can access here.

    User Rights
    As a user of Leverly, you have rights concerning the data processed by Symbl.ai, including:
    • Access: You can request access to the conversation transcripts or insights generated.
    • Correction: You can request correction of inaccurate data.
    • Deletion: You may request the deletion of audio recordings or transcripts, subject to certain limitations.
    • Opt-out: If you prefer that your conversation data is not processed by Symbl.ai, please contact us to discuss alternative options or data handling preferences.

    Compliance with Legal Regulations
    Leverly and Symbl.ai comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). If your data is subject to these regulations, you have the right to exercise the following rights:
    • Right to be Informed about how your data is processed.
    • Right to Access, Rectification, Erasure, and Portability of your data.
    • Right to Restrict Processing or object to automated decision-making.

    For more information on Symbl.ai’s data practices, please review their privacy policy.

    Contact Us
    If you have any questions about how your data is handled by Symbl.ai or wish to exercise your rights concerning your personal data, please contact us at hello@leverly.com.

This revised privacy policy incorporates the new content while maintaining the overall structure and clarity of the document.