Why Do Some Calls have a Call Status of ‘Underway’? — Underway Status
Our reporting dashboard is updated in real-time. Therefore, if a call is currently happening, you will see the call status of ‘Underway’. Once the call has completed, the status will be updated accordingly.
It does happen on occasion a call will still have the status of ‘Underway’, even after you know the call has completed. In these instances, the stuck status of ‘Underway’ indicates an error occurred in the call process.
Generally, Leverly sent a request to the carrier to generate a call but never received an update that the call completed, resulting in the call status being left as ‘Underway’. It’s possible that on your side, you never received a call for that lead.
If you notice this happening on a large percentage of your calls, please send an email to firstname.lastname@example.org